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  • Yard Customer Assistant

  • Business: Travis Perkins
  • Sector: Branch, Store & Showroom
  • Location: Kingswinford, West Midlands
  • Salary: £Competitive + Benefits
  • Hours of work: Shift patterns 6 - 2 or 12 - 8 across Monday to Friday and every other Saturday 07:00 – 12:00. Occasional change of hours may be required.
  • Position type: Permanent
  • Job type: Full Time
  • Date posted: 19-Feb-2021
  • Job reference: 30336

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Job Description

Yard Customer Assistant 

Location - Kingswinford

£Competitive + Benefits which includes bonus, a contributory pension, sharesave scheme, group wide colleague discounts across the Travis Perkins Group (including Wickes and Toolstation) and a number of online discounts at leading retailers from airport parking to theme parks to eating out and cinemas). 

We have some exciting opportunities at our new Kingswinford branch. This is a really fantastic opportunity to join a newly established branch with a new team and really make a difference to our customers, delivering first in class service every time. All whilst being a part of our Travis Perkins family.


At Travis Perkins we pride ourselves on being a great place to work that's why we have been voted one of the UK’s Top Employers every year since 2010, we look after our people and empower them to look after our business and our loyal customer base.  

How important is this role to the business

Joining our friendly and hard working family as an Yard Customer Assistant, you will be the first point of contact for suppliers entering our Kingswinford branch.  It is key that they are greeted and met with a positive can do attitude.  Being part of the team, you will play a vital role in our continued success, providing a first class service.

What will I be doing?

  • The Kingswinford branch opening hours are Monday to Friday between the hours of 06:00 – 20:00 and Saturday 07:00 – 12:00. Colleagues work across 2 shifts, generally these are 06:00 - 14:00 and 12:00 - 20:00.  Your role will cover one of these shifts Monday - Friday and every other Saturday.  You may be required to work different hours occasionally

  • Assist the Kingswinford branch team in offering an excellent level of service for our customers and suppliers whilst upholding our Stay Safe culture.

  • Load and unload stock using appropriate manual handling equipment or manually when required.

  • Ensure documentation is correct when booking goods in or out of the Kingswinford branch.

  • Ensure stock levels are maintained and merchandised appropriately.

  • Identify and report damaged stock or faulty products.

  • Complete the daily defect sheet for the forklift and ensure safe operational procedures are adhered to.

  • Participate in stock take.

  • Report near misses and hazard to management.

  • Experience of using a forklift is ideal, but don't worry full training is provided

  • Safety is at the forefront of everything we do, your aim will be to ensure that our standards never slip, this means maintaining a tidy and safe working environment

What skills do you need?

You will need to have excellent customer service skills, with good communication skills.  You will need to be able to work as part of a team, have a tidy and methodical approach with good administrative skills.

It would be advantageous if you came from a Merchanting background but we will offer full product training. 

Does this sound like you?

We hope you can say ‘Yes’ to all of the characteristics below - they are in the DNA of all our fantastic Yard Customer Assistants.  Are you:

  • Someone that is physically active, as this role is located outside, it will involve lifting heavy building materials and use of manual handling equipment, such as forklift (Applicants need to be 18 years old plus)

  • Someone that has a friendly and outgoing personality who is happy to communicate face to face with customers, colleagues and suppliers and build strong relationships

  • Someone that is adaptable, resilient and tenacious with high levels of energy and drive.

  • Someone who thrives in a dynamic and fast paced environment


Being a Yard Customer Assistant in TP gives you a fantastic opportunity to excel and to continue to develop your career, if you choose.  As a new colleague you will be encouraged to enroll onto a TP development scheme - which are available to colleagues and managers at all levels of our business. How will you know you are doing a great job and developing your career? Simple. We will support you with a development plan that embraces our values.


You may not know much about Travis Perkins, but if you look a bit closer you might be surprised, despite our size, we have the values of a family run business and the mindset and ambition of a forward thinking Company.  We offer our employees access to extensive career opportunities across our 20+ leading businesses.  We operate out of more than 2,000 outlets nationwide and have over 28,000 colleagues. 

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