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  • Category Technical Manager

  • Business: Wickes
  • Sector: Category, Pricing & Product
  • Location: Watford, Hertfordshire
  • Salary: Excellent + benefits
  • Hours of work: 37.5
  • Position type: Permanent
  • Job type: Full Time
  • Date posted: 04-Feb-2019
  • Job reference: 19971

Job Description

Wickes is more than just the nation’s favourite DIY store. We’re part of the Travis Perkins Group, one of the UK’s top employers. That’s why the first thing you’ll notice at Wickes is the way everyone pulls together.  It’s a place where we’ll ask for your ideas, listen to your opinions and value the contributions you make.  Chances are you’ve never experienced anything quite like our culture.  All our colleagues come from different backgrounds, but what we all have in common is a determination to succeed and a passion for being the best we can be. If that sounds like you, we’ll make you feel right at home.


The role we're recruiting for;


The role of Category Technical Manager is to drive and deliver a product range that meets the customers’ needs, whilst ensuring that they comply with all relevant Quality, Safety and Environmental requirements and within the requirements of UK and European legislation.


Key responsibilities


  • Responsible for product evaluation and approval within an assigned category, including risk assessment and benchmarking processes, to ensure that only compliant product (Safe, Legal, Reliable and Fit-for-Purpose) enter the business.

  • To manage mentor and develop direct reports.

  • Carry out supplier evaluation and approvals as appropriate, including associated manufacturing sites, and ensure all non-compliance issues are effectively dealt with and appropriate remedial action taken.  Ensure that the necessary improvements are identified and followed through with the timely and accurate distribution of associated reports.

  • To ensure all non-compliance issues are effectively dealt with and appropriate remedial action taken through direct contact with appropriate Supplier contact prior to product approval.  Ensure that the necessary improvements are identified and followed through with the timely and accurate distribution of associated reports.

  • Ensure accuracy of product certification and specification data provided by Suppliers and maintain technical files to the required level of detail and content for Own Brand and Direct Import products as part of the evaluation and approval process..

  • Investigate and report on technical queries and quality concerns in relation to product returns, critical product failures and customer complaints identifying remedial actions, product changes and associated cost implications.

  • To ensure that the integrity/structure of the QA IT Management System is maintained, including the accuracy of data, through communication and liaison with both IT and Department Colleagues.  

  • To investigate and realise product improvements & capture resulting financial benefits.

  • Ensure that the Dept and Business is kept fully informed and up to date on all product related legislation and compliance requirements and that this information is readily available, understandable and forms part of the product evaluation/approval process.


The person

    Full UK drivers licence and flexibility to travel. Some overseas travel may be required, depending on categories managed.

    Good numeracy skills and conversant in Google and Microsoft platforms,

    Well organised with the ability to plan workload to achieve deadlines.

    Good interpersonal skills with the ability to relate to a broad spectrum of individuals

    Good communication skills, both written and verbal.

    Persuasive approach to problem solving at all levels.

    Resilience in following through business critical issues.

    Detailed practical experience of factory manufacturing processes and best practice.

    Detailed knowledge and experience of CE Directives.

    In-depth detailed knowledge of product legislation and Environmental impact.

    In-depth detailed knowledge of British & European product safety, legal & technical standards and associated compliance certification/conformance.

    In-depth knowledge of QA Practices and Methodology and able to demonstrate practical experience of Supplier, Factory, CSR (Ethical) and ISO9001 audits and respective International standards/Audit criteria.

    Professional/Technical Qualification in an appropriate field (Degree equivalent) i.e. Chartered Engineer. Chartered Quality Professional with the Chartered Quality Institute (MCQI).

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