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Central Monitoring Station Operative - Part-time

£Competitive plus benefits

Northampton, Northamptonshire

39082

This vacancy has now expired. Please see similar roles below...

Location: Northampton
Hours: 28 hours per week
Shifts: 4 on 4 off 20:00-04:00 
Bank holidays and weekend included 

Ever wondered how Travis Perkins manage over 2000 locations nationwide for security and alarm queries? That's where you come in, as a Reactive Operator in our Central Monitoring Station team based in Northampton. You’ll provide excellent customer service and front line support to branch managers and third parties by remotely monitoring CCTV & Intruder alarms, ensuring incidents are managed/reported in a timely manner.

Joining a dedicated team of 33, you’ll act as the primary point of contact for our sites, providing exceptional customer service with regards to enquiries, data requests and scheduled security tasks. You’ll then work with our branches to ensure all alarm activation's are handled in line with process, liaise with third parties including installation engineers, regional security advisors and Police in order to ensure a smooth delivery of service from the Monitoring Station. Along with this, you will utilise your excellent time management and organisational skills on a daily basis, as you will record all alarm and CCTV investigations by completing our internal documentation and ensuring we maintain accurate records.

Were not asking for you to have worked within a similar role previously but you’ll need to bring your excellent customer service skills and a background of using purpose built software packages as well as MS Word/Excel. Your ability to react quickly and ability to take ownership of queries, will be key to ensure we provide a successful service to both our colleagues/branches and our own business strategy.

Along With The Above, You’ll Also Have

- The ability to work in a fast paced environment
- You will be numerate and literate, have excellent attention to detail, with the ability to demonstrate concentration for long periods and have good eyesight (aided or unaided).
- Flexibility on travel, as your shifts will fall on nights, weekends and evenings.

What’s in it for you?

You’ll be supported by some fantastic training and development and have the opportunity to learn, grow and develop across the Travis Perkins Group. 

We’ll also equip you with a benefits package that grows as you grow with the company:
- Competitive bonus
- Save-as-you-earn scheme
- Buy-as-you-earn scheme
- Contributory pension scheme
- Colleague discounts across a variety of Group businesses including; discounts across our Trade Merchanting businesses.

We’re driving to become a truly inclusive employer. We want everyone to be at their best and it’s our ambition that everyone within our Group feels safe, welcome and confident to be their authentic selves. 

You be you, it makes us, us.

Come and Grow with us




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