Accessibility Links
  • Customer Operations Manager

  • Business: Travis Perkins PLC
  • Sector: Category, Pricing & Product
  • Location: Birkenhead, Merseyside
  • Salary: Competitive & Excellent Benefits
  • Hours of work: 40 hours per week
  • Position type: Permanent
  • Job type: Full Time
  • Date posted: 22-May-2019
  • Job reference: 21197

Job Description

We have a fantastic opportunity to join our Managed Services division of the Travis Perkins Group as a Customer Operations Manager in the North West - Liverpool/Manchester area mainly. Managed Services provides contract solutions for local authorities and the housing community. We offer a bespoke service to suit the needs of the customer and are geared around contractual and operational solutions, fitting in with the network or branch facility they are supporting. In this role you will have total responsibility for the successful mobilisation and ongoing operational management support of assigned Managed Services projects.

  • Agree all product prices, range and requirements with the client prior to the commencement date in accordance with the tender submission and with the approval/sign off of the Commercial Director. Complete price and range suitability reviews regularly, and in accordance with any contractual agreement and approval/sign off of the Commercial Director, ensuring profitability is maintained at budget levels or above
  • Ensure all supplier support agreements are maintained and renewed
  • Ensure that the Company meets all of its contractual obligations during the lifetime of the project, increasing the likelihood of contract extension at the point of re-tender
  • Support the implementation of all initiatives relating to continuous improvement, (e.g. IT integration, mobile working, product switching, service delivery, environmental, waste, etc), ensuring that a record of this is kept for re-tender purposes
  • Work with the TPMS team to mobilise new contracts and stores
  • Coordinate with and support the store / branch network at TPMS customer supply locations

To be successful in this role you will be an excellent communicator and have the ability to relate to a wide range of individuals. Along with great organisation and negotiation skills, you’ll also be customer focused with sound commercial awareness!

If you have the desire to be part of our team and contribute to the fast growth of this area of the business, we would like to hear from you.

What we can offer you
We are the UK leader in the building materials and home improvement markets. Recognised as one of Britain’s Top Employers since 2010, we offer our employees access to extensive career opportunities across 21 leading businesses. Despite our size we’ve got the values of a family run business, so if like us you put customers at the heart of everything you do, you can expect to be rewarded with a competitive salary and benefits package.


Similar jobs
Trade & Promotion Planning Manager
  • Job type: Full Time
  • Sector: Category, Pricing & Product
  • Location: Watford, Hertfordshire
  • Wickes is an exciting, fast paced, changing environment. We have plenty going on in 2019 and a lot planned for 2020! We strongly believe our culture is one of the many reasons
Pricing Coordinator
  • Job type: Full Time
  • Sector: Category, Pricing & Product
  • Location: Northampton, Northamptonshire
  • Do you enjoy working with numbers and thinking analytically? Do you have a great commercial mindset and are looking to build your career with the largest building materials
Pricing Coordinator (Estimator)
  • Job type: Full Time
  • Sector: Category, Pricing & Product
  • Location: Northampton, Northamptonshire
  • Pricing CoordinatorLocation - Northampton, NN6 7SL Hours: 42.5 hours per week, working Monday to Friday.Are you looking to join a busy and fast paced business with great benefits?
Assistant Commercial Services Manager
  • Job type: Full Time
  • Sector: Category, Pricing & Product
  • Location: Northampton, Northamptonshire
  • Assistant Commercial Services Manager Location: Northampton£Competitive Salary + BenefitsWe’ve huge ambitions for 2020 and beyond, and we’re on the lookout for you to join us as
Trainee Pricing Coordinator
  • Job type: Full Time
  • Sector: Category, Pricing & Product
  • Location: Crick, Northamptonshire
  • Trainee Pricing Coordinator/AdministratorLocation - Crick Northamptonshire M1 (Jct 18)Monday to Friday 8am - 5pm. We have an excellent opportunity to join a busy and fast paced
Margin Support Manager
  • Job type: Full Time
  • Sector: Category, Pricing & Product
  • Location: Northampton, Northamptonshire
  • Margin Support ManagerLocation: Northampton, NN5 5JRHours: 42.5 Monday to Friday£Competitive inc Excellent Benefits PTS is a leading distributor of domestic plumbing and heating
Buying Assistant
  • Job type: Full Time
  • Sector: Category, Pricing & Product
  • Location: Northampton, Northamptonshire
  • Are you looking to take your first step into a career in Buying? Do you have drive and ambition and aspire to work in a dynamic, commercial business? If so, this could be the
Branch & Estimating Support Coordinator
  • Job type: Full Time
  • Sector: Category, Pricing & Product
  • Location: Crick, Northamptonshire
  • Branch and Estimating Support Coordinator - Based in Crick, Northamptonshire ( Jct18)Working 37.5 hours , Monday to Friday. Travis Perkins are currently recruiting for Branch and