Customer Service Advisor
- Permanent - Full time
- Toolstation
- Bridgwater, Somerset
hrs/pw
40
Bridgwater
This vacancy has now expired. Please see similar roles below...
What you'll do
Toolstation are looking for Customer Service Advisors to join our busy Contact Centre team based in Bridgwater.
This is a hybrid role with weekly travel requirements to our office in Bridgwater, Somerset.
Our Contact Centre is based in Bridgwater, Somerset; but we are continuing to work flexibly into the future, so you will spend some days in the office and some days working from home. That means you have the best of both worlds as you get that important team interaction but you also get the benefits of home working too!
You’ll be the voice of Toolstation, making a fantastic first impression and going above and beyond to make our customers happy. This isn’t your average call centre role. Handling calls and web chat conversations, there is no script to follow - so it’s more about asking the right questions and finding answers quickly and efficiently. If a customer isn't happy, you'll be instrumental in getting things back on track! If you are enthusiastic and take real pride in what you do, our customers will notice and love us all the more for it.
Day-to-day
Delivering great service. Providing a great customer experience with a smile on your face (or voice!) – no matter how busy you are.
Asking questions and building relationships. Whether on a call or reading conversations quickly and effectively - making sure our customers leave the call, email or web chat happy and with everything that they need for the job.
Being resilient. Effectively handling multiple contacts – from general enquiries to customer complaints, you need to be ready to deal with it all.
Multi-skilled. We are a Multi Channel contact centre, so part of your role may be to assist our customers via email, social media and also webchat.
What you'll bring
Hard work and passion. You don’t need call centre experience. Just be focused on delivering great service and we’ll teach you the rest.
Good sense. We need you to read conversations quickly and manage them effectively using a good judgment approach
A positive attitude. Make sure that our customers have a great experience while on the phone, via email and via webchat
Teamwork. Building positive relationships with colleagues and customers alike.
Reliability. Be there when we need you, be flexible and fun to be around.
Self motivated. Working from home or in the office, we need you to be proactive, with a strong work ethic and desire to perform to your best.
Yourself. Bring your whole self to work and let your true personality shine through.
What you'll get
Joining our team means joining a business built around people: our customers and our colleagues. You’ll find every opportunity to be yourself and to bring your personality and potential to work. Wherever you join us, you’ll also find some of the most secure opportunities in retail and so many more opportunities to take your career wherever you want – up the ladder or across the business. And because we want to do our best for you, you’ll be supported all the way with training, development and a wide range of benefits and perks including discount off a range of products from gym membership to days out. We'll reward you with a colleague bonus, free on-site parking, life cover, pension & discounts on brands across the Travis Perkins Group!
Toolstation. The story so far.
To apply
Caught your interest? Want to know more? Take a look at www.toolstationjobs.com or simply hit apply
Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability.
Do you want to be notified every time a job like this gets added? Follow the link below and we'll send you an email
Building better communities
Our businesses span the trade, home improvement and DIY markets and our aim is to offer the best for our employees, customers, suppliers and the communities around us which helps bring our strategy to life.
Who we are
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