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  • Customer Service Advisor

  • Business: Primaflow F&P
  • Sector: Customer Services
  • Location: Poole, Dorset
  • Salary: £Competitive + Benefits
  • Hours of work: Monday-Friday, 8am to 5pm
  • Position type: Permanent
  • Job type: Full Time
  • Date posted: 08-Oct-2018
  • Job reference: 17646

Job Description

Customer Service Advisor

Poole, Dorset

Monday to Friday- 8am to 5pm

Our FPC business has an exciting opportunity for a Customer Service Advisor. Join our fast paced business and friendly team, where we work hard to deliver more for our customers and colleagues.

The role we're recruiting for:

We are looking to recruit a Customer Service Advisor to be the sole point of contact, working exclusively to manage a selected customer base from our internal office based in Poole.

You will:

  • Ensure that all relevant contacts are regularly called through proactive contact activity
  • Focus on the development and growth of the trading relationship between the customer and ourselves
  • Develop the range of products in the customer portfolio
  • Negotiate, apply and manage multi-level pricing structures for your customers
  • Grow turnover
  • Grow profit
  • Maintain and increase volume of trading customers

It would be great if you were:

PC literate with good time management skills and the ability to communicate across all levels. A background in customer services and the ability to achieve sales targets and KPIs would be beneficial.

What we can offer you:

As well as support, direction and guidance throughout your time in this role, we are always looking for great people to develop and progress through the business.  You will be entitled to some great benefits including a competitive salary, eligibility to an annual performance related bonus and a wide range of other benefits including colleague discount across Travis Perkins Group and discounts for more than 1000 retailers.

About us:

Primaflow & Connections supply small plumbing and heating fittings and accessories, next day to our Customers, from our National Distribution Centre and offer a bespoke packing solutions from our site in Brackmills, Northampton.

Together with F&P Wholesale, Primaflow and Connections are the UK’s largest plumbing, heating and bathroom wholesaler, supplying 8,000 customers over 20,000 products. Offering independent merchants and retailers a one stop shop, next day delivery service solution to support their business.  

We are part of Travis Perkins Plc who are the UK leader in the building materials and home improvement markets. Recognised as one of Britain’s Top Employers since 2010, we offer our employees access to extensive career opportunities across more than 20 leading businesses. We operate out of more than 2,000 outlets nationwide and have over 28,000 colleagues.  Our strong family values and 'Cornerstones' lie at the heart of the success of our journey - from family business to forward thinking.


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