Customer Service Advisor

Do you pride yourself in delivering excellent customer service? Do you thrive in a busy and fast paced environment? Are you looking for a business with great benefits, with plenty of opportunities for career progression?  If so then we’d love to hear from you!

On a day to day basis you will be working in our trusted Customer Service Team, dealing with all aspects of customer contact into the business, including providing a first class after sales service to support our website customers, offering knowledgeable support to customers in our branches and showrooms, professionally responding to social media, general queries, and specialising in our own brand products on our established helpdesk.

You will be working with trade and counter customers, along with suppliers and internal departments. You will put our customers at the heart of everything you do and be an advocate for the business.

Our Customer Service Advisors are expected to bring exceptional experience to the team, be creative, informed, willing to learn, and willing to share.

You will :

• Be proficient using Google email, Google sheets, and Google documents, or Microsoft equivalent

• Be able to demonstrate experience in a service or call centre or customer service environment.

• Have the confidence to learn new systems and processes

• Be competent in dealing with external suppliers and carriers

• Have a high standard of written English and a great, personable telephone manner

• Have a positive, can do attitude, and enjoy working as part of a team

• Be able to have difficult conversations and use your complaint handling experience

Why work for us?

Our ambitious future plans will ensure you are joining the business at an exciting time. We value our staff tremendously as they and customers are the backbone to our business, benefits package & cultural environment include;

• Family feel, extended family policy including maternity, paternity, additional annual leave and more

• Mental Health First Aiders and Employee Assistance Programme, let's be there for each other

• Discount platform including savings and money back to numerous retailers

• Savings on driving lessons, phone bills, gym memberships as well as further benefits

• Life assurance

• Complete induction and a company that lets you grow and encourages development

• Financial Education & Loans

• Flexible working options 

• Striving to create an environment of inclusion so everyone can be their true self

About Us:

City Plumbing has built a reputation for selling quality plumbing and heating products to the trade and operates from more than 300 branches nationwide. For more than 25 years the company has dealt with both trade and retail customers and operates the largest network of dedicated Bathroom Showrooms across the UK. The state of the art showrooms are not only the heart of the branch but also designed to inspire our customers by showcasing our impressive range of bathroom products. 

To follow more about our company follow our LinkedIn Page.