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  • Customer Service Assistant

  • Business: CCF
  • Sector: Sales & Operations
  • Location: Enfield, Greater London
  • Salary: £Competitive + Benefits
  • Hours of work: Contracted hours of 42.5 per week Mon-Fri.
  • Position type: Permanent
  • Job type: Full Time
  • Date posted: 24-Jan-2020
  • Job reference: 25586

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Job Description

Customer Service, it means many things to many people. But being Completely Customer Focused is what we stand for. Part of the Travis Perkins Group, we are a nationwide distributor of insulation and interior building products to the UK construction industry and with your help our goal is to be number one in the industry for customer service, ensuring we provide all of our customers with the support they need to get the job done. So ask yourself, are you Completely Customer Focused?

With our brand new branch opening in Enfield, being a Customer Service Assistant with us gives you a fantastic opportunity to showcase your ability to build relationships with customers and develop opportunities through understanding requirements and offering relevant product solutions. Don’t worry though, we don’t expect you to already be an expert in our products. You’ll be given the opportunity to enrol on to our industry-leading apprenticeship and development programmes, enabling you to build the necessary skills, knowledge and behaviours to be best you can and to set you up for future success.

What’s the day-to-day?
No two days are the same, but ultimately you’ll:
  • Build relationships with customers over the counter and on the phone by taking orders, providing quotes, offering possible solutions and relatable products
  • Be helpful and friendly, you will likely get to know our customers on a first-name basis
  • Use your learnt knowledge of our products to assist with enquiries, provide product information, prepare quotes and help each customer with their purchase

What’s in it for you?
  • Our working hours offer a great work-life balance - most of our customers choose to enjoy their weekends and bank holidays which means you can too!
  • Half-yearly colleague bonus
  • Contributory pension
  • Life assurance
  • Sharesave scheme
  • Group-wide colleague discounts across the Travis Perkins Group
  • We also have a number of online discounts at leading retailers from airport parking to theme parks to eating out and cinemas
So if you too are Completely Customer Focused, then apply now!
At CCF, part of Travis Perkins plc, we pride ourselves on being a great place to work that's why we have been voted one of the UK’s Top Employers every year since 2010, we look after our people and empower them to look after our business and our loyal customer base.  
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