Customer Service Team Leader
Northampton, Northamptonshire
This vacancy has now expired. Please see similar roles below...
- Respond at pace to all contact and work queries to meet individual and team targets and SLAs
- Consistently demonstrate our Ready 2 Help service journey to meet the requirements of the role
- Liaise between customers, third party suppliers, our network of stores and distribution teams to successfully resolve our customer’s concerns or complete an order
- Minimise the delay in resolutions for any requests and work queues, seek assistance from internal and external stakeholders if necessary to achieve a speedier resolution
- Ensure that close attention to detail is maintained to uphold accuracy of all payments, deductions and work queues
- Deal with payments and deductions accurately at all times
- Prioritise workload to ensure tasks are completed on time
- A friendly personality that translates well in a great telephone manner
- A real people person who has the ability to quickly build rapport with customers
- Effective listening and questioning skills
- Ability to build rapport quickly
- Well organised and able to work at pace in a busy contact centre environment
- Confident and efficient PC user, excel knowledge would be hugely beneficial
- Clearly understood with a good standard of written and spoken English
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Building better communities
Our businesses span the trade, home improvement and DIY markets and our aim is to offer the best for our employees, customers, suppliers and the communities around us which helps bring our strategy to life.
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