Hire Administrator

Hire Administrator

The Travis Perkins Group Plc have an exciting opportunity for a Direct Hire Administrator within their Contract Merchanting Division (BSS) Direct Hire department. The main responsibility of this role is to provide exceptional customer service to all accounts and branches within the network, whilst maintaining great relationships with our approved suppliers, to back up our service level commitments.

Main Duties and Responsibilities:

• Provide exceptional customer service, answering telephone calls and emails, in a polite, positive and courteous manner.
• Produce and follow up on all quotations in a timely manner and capture information on lost orders.
• Produce orders accurately to ensure credit notes are kept to a minimum and customer experience is positive.
• Maintain a good all-around knowledge of our fleeted equipment to ensure it is fully utilised.
• Maintain a good all-around knowledge of products and services offered by our approved suppliers.
• Record daily calls, emails and sales activity.
• Provide a service that ensures we fully support the BSS Branch Network.
• Ensure all customers/suppliers queries are actioned and resolved in a timely manner.
• Processing of Invoice queries & K8 Implementation

It would be great if you were:

Someone with a positive manner, who is resilient and tenacious with the drive and enthusiasm to deliver exceptional results in a fast-paced, ever-changing, environment. You must be a passionate individual with excellent customer service skills and can see things through the customer’s eyes while keeping your cool in a high call volume environment.

And be:

• Self-motivated, confident and enthusiastic with a desire to exceed the Direct Hire Commitments;
• Have excellent communication skills at all levels, verbal and written.
• Have excellent customer service skills
• Previous experience within a similar environment
• Ability to work on own initiative, alone as well as within a team
• Ability to commit to change
• Ability to work under pressure in a high call and email volume environment
• Strong interpersonal skills with the ability to interact at all levels within the organisation and customers.

About us:

The Contract Merchanting Division comprises three major national businesses operating in the UK which form a part of the Travis Perkins Group Plc. The three businesses are BSS Industrial, the UK's leading distributor of heating, pipeline, process and mechanical services equipment; CCF a national distributor of interior products, including ceilings, partitioning, dry-lining and insulation; and Keyline; a national distributor of heavy building material, civils and below ground drainage.

Our strong family values and 'cornerstones' lie at the heart of the success of our journey - from family business to forward thinking plc. If matching your ambition to our culture is an exciting prospect, there's never been a better time to join us.

And if like us, you put customers at the heart of everything you do, you can expect to be rewarded with a full package of perks on top of a salary that grows with you as you grow in our business.