Operational Administrator

Operational Administrator

BSS is one of the family of businesses within the Group, with 50+ branches around the country. We have an exciting opportunity for the right candidates to join our new National Admin Centre - are you interested?

We currently have a  full time vacancy for an Administrator at our National Administration Department, This is a hybrid role where you will work remotely from home and in our BSS Head Office in Leicester which we service all BSS branches throughout England, Wales, Northern Ireland & Scotland.

Reporting to a Senior you will be trained to be multi skilled for:

• Raising branch paperwork as part of the customer returns process

• Coordinating with branches to help resolve query actions

• Issuing credits to speed up customer query resolution

• Providing copy documents to customers where required

• Effectively supporting the branch network, to increase operational efficiency

To be successful:

• Your attention to detail and problem solving skills will be to a high standard.

• You will be organised with the ability to plan your workload, have an aptitude for figures, good IT skills, especially using spreadsheets.

• At least C grade GCSE in English and Maths.

• Possess excellent customer service skills and can naturally generate relationships both locally and remotely.

• Highly motivated; must have the desire to make things happen on time.

• Be willing to help others, to work as part of an effective and communicative team.

We are looking for self motivated individuals with good communication skills and with the ability to work well under pressure on their own and as part of the team.  You may work across all of our existing teams as required so a flexible and positive attitude towards your work is essential.

Despite our size, we have the values of a family run business and the mindset and ambition of a forward thinking FTSE 100 Company. We offer our employees access to extensive career opportunities across our leading businesses operating nationwide. If, like us, you put customers at the heart of everything you do, you can expect to be rewarded with a full benefits package and a salary that grows with you as you grow in our business.