Operations Manager

We are recruiting for an Operations Manager position to join our Support Delivery Centre in Northampton. This role will involve working night shifts. 

Role Purpose:

An opportunity has arisen to join the Operations team in a challenging role to manage the night team across various departments. You will work with existing Operations Managers closely, reporting directly into the AGM team.

Key Accountabilities:

• Ensuring all orders are picked accurately, packed adequately and dispatched on time

• To ensure compliance to procedures in all areas of responsibility

• To provide leadership, coaching and direction to colleagues in all warehouse areas

• Monitor the cost of site consumables, and ensure efficiency and availability of this key cost line

• To ensure that sales and profit targets are achieved together with the effective maintenance of operational standards in accordance with Company policies & procedures

• To act as a catalyst in identifying opportunities to improve business performance through active reviews of current process and procedure

• To ensure that all orders generated from the Wickes website are fulfilled within the required time-scales, and the best standards and service levels

• To ensure, store deliveries are completed OTIF by adhering to site H&S regulations

• Drive change within the operation, to further improve profitability and performance of the site

• P&L responsibilities and understanding, reportable to senior managers

• Providing support, guidance & performance management of the management team 

• Able to confidently manage external relationships with contractors and visitors on site and maintaining key operational and customer service standards at all times

What are we looking for:

• Someone wit management experience already at Line Manager level or above

• Flexible across the 7 day working week

• Ability to influence and work with the senior management team to inspire an already thriving team

• Enthusiastic approach to work, “can do attitude!”.

• Display winning behaviours

• Someone who can recognise and promote Equal Opportunities & the organisations Diversity

• Adaptable, organised, time critical decision maker, strong forward planning skills

• Someone who can motivate a diverse team and drive engagement

• Focus on continuous improvement in various areas of work environment

• Active listener who is able to adjust their communication style to their audience to get buy in from their stakeholders

• Someone who supports their team in their personal development journey and promotes learning culture

• Inspirational leader with coaching skills to promote the right behaviour at work

What can you expect from us?

Wickes’ culture is a best kept secret; it’s a collaborative, down to earth, fun and inclusive environment where people feel part of a winning team. It’s an exciting time in Wickes’ history as 2020 will be the