Operations Manager - Wickes

Wickes is an exciting, fast paced, changing environment and we have a lot going on at the moment! We strongly believe our culture is one of the many reasons people join us as well as the opportunity to excel and get involved in different initiatives, we’re a great bunch!

We are currently looking for an Operations Manager to support the Wickes K&B Distribution function as part of the Distribution Leadership team. Your main tasks will be to  manage day to day operations, Legal and H&S compliance, Recruitment, Training, Retention and Development of Colleagues. You will be expected to drive performance improvements within the Home Delivery Network.

What you’ll be doing:

• Develop and maintain a Safe Working Culture

• Develop and maintain engaged culture across the K&B distribution, including Transport and Warehouse, by ensuring colleague involvement in projects and promoting individual development to deliver leading edge customer satisfaction and >99.9% OTIF performance

• Delivering and promoting open, collaborative and consistent communication throughout the business

• Training - to include practical training such as Driving assessments, Company Inductions, Manual Handling, Vehicle Familiarisation and FLT Training

• Design and development of training material and literature to include Training and Induction, Delivery documentation and handouts inc signoff documents , SOP Design and Risk assessments

• Management and ownership of local and national projects with emphasis on sharing a Best Practice approach

• Management of warehouse facilities, where applicable, to include personnel, MHE and Facilities Management

• Ensure compliance to Standard Operating Procedures. Ensure Company policies are communicated, applied and embedded across all sites within role remit

• Work collaboratively with other departments to ensure delivery of end to end efficiencies  such as Warehouse and Planning ( Internal and External)

• Ensure that crews at all times operate in line with company delivery procedures and SSOW

• Foster and implement Change Culture across all areas

What are we looking for:

• Educated to GCSE, O level or equivalent

• National Certificate of Professional Competence in Road Transport

• Cat C HGV Licence

• Minimum 3/5 years’ experience in a transport/distribution line manager role

• IT Literate  (Microsoft Office/Google)

• Experience of building an engaged and high performing team and culture

• Transport Planning (Paragon)

• Budget and P&L ownership

• RA and SOP development and management

• Continuous Improvement and Lean management

• Managing Change and transition

• Working knowledge of Transport law inc EU drivers hours and RTD

• Health and Safety

• Cost conscious

• Attention to detail

What we can offer you?

Wickes is more than just the nation’s favourite DIY store. We’re part of the Travis Perkins Group, one of the UK’s top employers and that’s why the first thing you’ll notice at Wickes is the way everyone pulls together. It’s a place where we’ll ask for your ideas, listen to your opinions and value the contributions you make. Chances are you’ve never experienced anything quite like our culture. All our colleagues come from different backgrounds, but what we all have in common is a determination to succeed and a passion for being the best we can be. If that sounds like you, we’ll make you feel right at home.

Our strong family values and 'cornerstones' lie at the heart of the success of our journey - from family business to forward thinking business. If matching your ambition to our culture is an exciting prospect, there's never been a better time to join us.  And if, like us, you put customers at heart of everything you do, you can expect to be rewarded with a full package of perks on top of a salary that grows with you as you grow in our business.