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  • Profit Protection Support Analyst

  • Business: Wickes
  • Sector: Sales & Operations
  • Location: Watford, Hertfordshire
  • Salary: Excellent + benefits + bonus
  • Hours of work: 37.5
  • Position type: Permanent
  • Job type: Full Time
  • Date posted: 10-Feb-2020
  • Job reference: 25847

Job Description

Wickes are a digitally led, service enabled organisation with a project in every home.


Wickes’ culture is a best kept secret; it’s a collaborative, down to earth, fun and inclusive environment where people feel part of a winning team. It’s an exciting time in Wickes’ history as 2020 will be the year that Wickes demerges from the Travis Perkins group and becomes a FTSE 200 company in its own right.


We are excited to announce that we are recruiting for an ODAS Support Advisor to join our team here in head office. The role is focused around the use of our in house document authorisation systems and full training will be provided. If this role is of interest then read on below and apply today!


Role Purpose

To ensure the efficiency and profitability of the company through our in house ODAS (Online Document Authorisation Systems)  management. To identify and address current procedural opportunities and training needs and to reduce losses. To provide insightful, accurate analysis along with supporting data to the Profit Protection team and Central Operations / wider business where required.To support the Profit Protection Managers in driving down shrinkage losses by partaking in other shrinkage related initiatives.


Key Accountabilities


  • To plan and support the delivery of  the ODAS shrinkage budget through key stakeholders and identify opportunities / make recommendations to the Profit Protection Management team.

  • To support the engagement, education and coaching of store teams by identifying training needs and delivering coaching sessions to reduce losses through ODAS.

  • Investigate closed invoice losses and recoup charges by liaising with store and purchase ledger teams.

  • Provide quality, insightful accurate analysis / data flagging exceptions, trends and root cause analysis as required.

  • Build relationships with Wickes commercial departments and supplier purchase ledger teams to enable better understanding and control of losses through ODAS.

  • Provide remote support to stores who require 1-2-1 assistance.

  • Provide MI both weekly and periodically to highlight concerns and drive compliance. Produce early warning data for STM’s and senior leadership to address at store level.

  • Support in other shrinkage reduction initiatives in conjunction with the Profit Protection Managers where opportunities exist.


What are we looking for:

  • GCSE Maths / English

  • Computer Literate in Excel 

  • Experience in use of Google sheets

  • Data Entry 

  • Worked in a customer facing environment

  • Worked in a fast paced environment

  • Good listening skills

  • Effective communicator

  • Able to remain calm under pressure

  • Can analyse and interpret data

  • Ability to coach and develop others

  • Stock management processes


What can we offer you?

  • 20% company discount 

  • 25 days holiday, (with option to buy 5 days more)

  • Company bonus scheme 

  • Pension scheme

  • Save As You Earn scheme

  • Buy As You Earn scheme

  • Childcare vouchers 

  • Life Assurance 

  • Health & Wellbeing, including Employee Assistance Programme 

  • Financial Education & loans 

  • Rewards & discounts with over 1,000 retailer offers available

  • Colleague recognition awards


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