Reporting Specialist

Wickes are a digitally led, service enabled organisation with a project in every home.

We are recruiting a Reporting Specialist to join our Installations Department in Northampton.

Role Purpose:

To provide reporting support within the Installations Department that will enable service improvement and cost reduction, through the maintenance and development of performance data.

Key Accountabilities: 

• To provide relevant and timely information to Managers within the field and centre, that will be used to improve service and the Installation operation.

• Ensure all reporting is accurate and produced on time.

• Accommodate ad-hoc requests.

• Prioritise workload to ensure deadlines are met.

• To complete any UAT as required.

What are we looking for?

Qualifications:

• English and Maths and educated to A level

Experience:

• Advanced excel and database management

• At least 1 years relevant work experience in a contact centre reporting environment

• Collaboration within a team structure to produce high quality output at pace

Skills:

• Strong analytical skills

• Confident and effective communicator

Knowledge:

• Reporting and database systems

What can we offer you?

Wickes’ culture is a best kept secret; it’s a collaborative, down to earth, fun and inclusive environment where people feel part of a winning team. It’s an exciting time in Wickes’ history as 2020 will be the year that Wickes demerges from the Travis Perkins group and becomes a FTSE 200 company in its own right.