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  • Security Investigator

  • Business: Wickes
  • Sector: Head Office Support & Admin
  • Location: Watford, Hertfordshire
  • Salary: Excellent + benefits + bonus
  • Hours of work: 37.5
  • Position type: Fixed Term Contract
  • Job type: Full Time
  • Date posted: 21-Aug-2019
  • Job reference: 23316

Job Description

Wickes is an exciting, fast paced, changing environment. We have plenty going on in 2019 and a lot planned for 2020! We strongly believe our culture is one of the many reasons people join us as well as the opportunity to excel and get involved in different initiatives, we’re a great bunch.


We are currently recruiting for a Security Investigator and if this sounds like an opportunity for you read on below to find out more...

Please note: Whilst this role will initially be required to travel nationally it will require the person to be field based on a weekly basis and ideally based in the Midlands area.




  1. To provide an effective and efficient asset protection and shrinkage reduction service to the business, specifically in relation to stock loss, cash loss, people and premises protection.

  2. Take an active role in developing Company policies, procedures and best practices.

  3. To provide proactive advice to the business across the estate to enhance physical security


  1. Manages and educates store operational teams in programs and methods for protecting stock, cash, equipment and other Company assets.

  2. Provide information on topical issues investigated that are used to produce the monthly department report. 

  3. Develop and foster an open line of communication with the store teams and Regional Operations Managers, to support business dialogue to reduce shrinkage and security related risks.

  4. Ensure field presence by routinely visiting stores, checking operational and physical security guidelines are being executed to reduce internal/external theft and fraud and prevent risk.

  1. Manage designated service partners to collaboratively design and install a fit for purpose security system for all new Wickes stores and refits in line with the Wickes Security Specification, overseeing installation and providing final sign off.

  2. Undertake a review of installed store security equipment using the Wickes specification, recommending  remedial works and improvements.

  3. Monitor, analyse and react in a timely manner to all Security Incidents reported to the department.

  4. Manage all aspects of physical security across the estate.


  1. Proactively use exception based reporting systems and fraud detection tools to identify dishonesty, profit erosion and shrinkage opportunities


  1. Conducts investigations and interviews at the direction of the Head of Security and Investigations; into stock and cash losses, breaches of Company policies and procedures and potential damage to the brand.

  2. Review and evaluate store inventory and audit results and initiate appropriate actions to reduce shrinkage and identify any internal risks. 

  3. Identify high risk stores and conduct holistic Target Site visits to reduce loss and identify any malicious activity.


  1. Ensure that civil recovery is used / served on all relevant cases.

  2. Ensure that where appropriate all relevant cases are reported to the Police and external agences

  3. Ensure investigation reports provide clear recommendations where failures were identified in policy or processes that contributed, or could have contributed, to a loss.

  4. Recommend new or improved processes or equipment to reduce risk exposure.

Personal Training & Development

  1. Highlight own personal training requirements to be qualified to deliver expert advice on all aspects of the role to the business in security related matters.

  2. To support, influence and coach store management and colleagues in security awareness and DETER crime initiatives.

  3. Review objectives quarterly with the Head of Security and Investigations

What are we looking for?

  • WZ Non-Confrontational Interview Techniques
  • Proven investigative skills
  • Self-motivated with the ability to manage time effectively.
  • Appropriate understanding of practices and procedures within a corporate environment
  • Ability to identify risk and take appropriate, timely, action
  • Ability to work within a high tempo, fast changing and dynamic environment with the skills required to prioritise
  • Versatile and prepared to work alone and unsupervised
  • Willingness to travel nationwide with the possibility of overnight stays
  • Evidence of learning qualifications at School (GCSE Level – C and above). 
  • English and Mathematics essential
  • Stakeholder management communication   with the ability to build and maintain effective internal and external relationships.
  • Ability to manage write clear, factual and concise security reports
  • Strong analytical, statistical and numeracy skills with attention to detail and acute observation and listening skills.
  • To be computer literate.
  • A good understanding of the workings of local policing, together with associated legislation e.g. GDPR, Theft and Fraud Act, Employment Law.
  • Previous experience in a multi-site retail environment.
  • Previous experience within the  Police or Security Industry.

  • Awareness of emerging security technology

  • Good knowledge of crime prevention techniques / technology

  • What can we offer you?

    Wickes is more than just the nation’s favourite DIY store. We’re part of the Travis Perkins Group, one of the UK’s top employers. That’s why the first thing you’ll notice at Wickes is the way everyone pulls together.  It’s a place where we’ll ask for your ideas, listen to your opinions and value the contributions you make. Chances are you’ve never experienced anything quite like our culture. All our colleagues come from different backgrounds, but what we all have in common is a determination to succeed and a passion for being the best we can be. If that sounds like you, we’ll make you feel right at home.

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