Service Centre Customer Advisor
Crick, Northamptonshire
This vacancy has now expired. Please see similar roles below...
Do you pride yourself in delivering excellent customer service? Do you thrive in a busy and fast paced environment? Are you looking for a business with great benefits, with plenty of opportunities for career progression? If so then we’d love to hear from you!
Iflo is our own brand of bathrooms, featuring dominantly in our bathroom showrooms. On a day to day basis you will be working as part of our trusted Customer Service Team, primarily on our established Iflo Helpdesk, working closely with the branches and showroom teams to process warranty claims, order spares, provide technical support and answer Iflo queries.
You will also be working with trade and counter customers, along with suppliers and internal departments. You will put our customers at the heart of everything you do and be an advocate for the business.
Our Customer Service Advisors are expected to bring exceptional experience to the team, be creative, informed, willing to learn, and willing to share.
You will :
Be proficient using Google email, Google sheets, and Google documents, or Microsoft equivalent
Be able to demonstrate experience in a service or call centre or customer service environment.
Have the confidence to learn new systems and processes
Be competent in dealing with external suppliers and carriers
Have a high standard of written English and a great, personable telephone manner
Have a positive, can do attitude, and enjoy working as part of a team
Be able to have difficult conversations and use your complaint handling experience
Have a high level of attention to detail and be numerically proficient
Our Customer Service Team is open between 8.30am and 5pm, Monday to Friday. The role will feature a mixture of home and office working. The office is based in Crick, which is junction 18 of the M1.
Why work for us?
Our ambitious future plans will ensure you are joining the business at an exciting time. We value our staff tremendously as they and customers are the backbone to our business, benefits package & cultural environment include;
Family feel, extended family policy including maternity, paternity, additional annual leave and more
Mental Health First Aiders and Employee Assistance Programme, let's be there for each other
Discount platform including savings and money back to numerous retailers
Savings on driving lessons, phone bills, gym memberships as well as further benefits
Life assurance
Complete induction and a company that lets you grow and encourages development
Financial Education & Loans
Flexible working options
Striving to create an environment of inclusion so everyone can be their true self
About Us:
City Plumbing has built a reputation for selling quality plumbing and heating products to the trade and operates from more than 300 branches nationwide. For more than 25 years the company has dealt with both trade and retail customers and operates the largest network of dedicated Bathroom Showrooms across the UK. The state of the art showrooms are not only the heart of the branch but also designed to inspire our customers by showcasing our impressive range of bathroom products.
To follow more about our company follow our LinkedIn Page.
Do you want to be notified every time a job like this gets added? Follow the link below and we'll send you an email
Building better communities
Our businesses span the trade, home improvement and DIY markets and our aim is to offer the best for our employees, customers, suppliers and the communities around us which helps bring our strategy to life.
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