Jump to main content

Service Manager & Service Improvement Lead

£competitive plus benefits

Northampton, Northamptonshire

32574

This vacancy has now expired. Please see similar roles below...

We have an opportunity to join our Client Services department as a Service Manager & Service Improvement Lead.  You will manage and be responsible for the operational and financial success of the services delivered to your nominated businesses, and lead service improvement across the service desk. 

What you’ll do

As the Service Manager & Improvement Lead you will manage all day to day relationships with key stakeholders, build strong and productive working relationships, fully understand customers business and technical environments and be proactive in the delivery of services through GTS & Partners. You will work with the internal service teams and project teams to monitor trends, problem areas, and operations challenges in order to product, agree and implement a continuous service improvement plan. 

Other responsibilities would be
- Responsible for the full ownership of the service desk roadmap. 
- Responsible for ensuring key stakeholders are aware of processes and governance within GTS. 
- Attending service and operational review meetings. 
- Reporting on key performance indicators 
- Managing a direct report. 

Is this you?

You will be someone that has a qualification in ITSM and industry standards. Due to the nature of the role and the breadth of stakeholders you will be a strong communicator and can build effective working relationships from Senior management to director. You will have a continuous improvement background that has capability of reporting and is analytical. It is important that you understand Service Management and Service desk, along with commercial awareness. 

What’s in it for you?

We are one of the largest employers of IT professionals in the area. We're Agile, we're Lean, we've gone Google and are working with the best of breed software/applications as well as building bespoke innovative solutions utilising real time streaming and microservices to support our £6.9 billion company. We have grand plans to increase the size of our business further and are forward thinking enough to recognise that investment in IT will give us the leading edge on our competitors. We've restructured, we've adopted new methodologies, and we've brought in award winning IT professionals to take us through this transformation.

Our strong family values and 'cornerstones' lie at the heart of the success of our journey. If, like us, you put customers at heart of everything you do, you can expect to be rewarded with a full package of benefits on top of a salary that grows with you as you grow in our business.

You’ll be supported by some fantastic training and development and have the opportunity to learn, grow and develop across the Travis Perkins Group. 

We’ll also equip you with a benefits package that grows as you grow with the company:
- Competitive bonus
- Save-as-you-earn scheme
- Buy-as-you-earn scheme
- Contributory pension scheme
- Colleague discount across a variety of Group businesses including; 20% off at Wickes plus special discounts across our Trade Merchanting businesses.

A bit about us

As the largest distributor of building materials in the UK, Travis Perkins has been helping to build Britain for over 200 years.
With over 26 businesses, 28,000 colleagues and more than 2,000 branches, stores and sites around the UK we believe we have the best people and the best place to work. Everyone works hard together to deliver results, but most importantly, have some fun along the way!





Do you want to be notified every time a job like this gets added? Follow the link below and we'll send you an email

List #1

Roles you may be interested in

HGV Driver Class 2

Salary

£Competitive + Bonus + Benefits

Location

Cardiff

Contract Type

Permanent - Full time

Location

Cardiff, South Glamorgan

Business

Keyline

Job Family

HGV Driver

Driver

Remote or Office based

Office based only

Description

HGV Driver - Class 2 - Treforest, Cardiff, CF37 5TF  (No Weekend or Overnights!) What’s in it for you?Competitive Salary & Bonus: A competitive base salary with annual salary reviews and bonus potenti

Reference

52790

Expiry Date

01/01/0001

Read more
Read more
Kitchen Sales Designer

Salary

Competitive + Benefits + Bonus

Location

Fleet

Contract Type

Permanent - Full time

Location

Fleet, Hampshire

Business

Benchmarx Kitchens & Joinery

Job Family

Kitchen Design

Sales & Customer Service

Remote or Office based

Office based only

Description

Job Title: Kitchen Sales Designer (No Kitchen Design Experience Needed)Location: Fleet, GU51 3RWWorking Hours: Monday - Friday 7.30am -5pm & every other Saturday morning 8am - 12pm. (No late evenings

Reference

52503A

Expiry Date

01/01/0001

Read more
Read more
Kitchen Sales Designer

Salary

Location

Kings Lynn

Contract Type

Permanent - Full time

Location

Kings Lynn, Norfolk

Business

Benchmarx Kitchens & Joinery

Job Family

Kitchen Design

Sales & Customer Service

Remote or Office based

Office based only

Description

Job Title: Kitchen Sales Designer (No Experience Needed)Location: Kings LynnWorking Hours: Monday - Friday & every other Saturday morning. (No late evenings or Sunday working!) We are also happy to di

Reference

52235C

Expiry Date

01/01/0001

Read more
Read more
View all jobs

Our stories

Career Story: Stepping Outside the Comfort Zone

Teaser

Early Careers

Content Type

Blogs

Publish date

07/02/2026

Summary

Stepping Outside the Comfort Zone: Insights from Jordan Sinclair Jordan Sinclair is a Regional Operations Support Manager and a 12-year veteran of the Travis Perkins Group. He was pa

Teaser

Read more
Career Story: From Sales Rep to Head of Sales

Teaser

Early Careers

Content Type

Blogs

Publish date

07/02/2026

Summary

From Sales Rep to Head of Sales: Insights from Chloe GlynnChloe Glynn is the Head of Sales and has been with the Travis Perkins Group for five years. Having joined the Management Dev

Teaser

Read more
Career Story: From the Branch to Boardroom Thinking

Teaser

Early Careers

Content Type

Blogs

Publish date

07/02/2026

Summary

From the Branch to Boardroom Thinking: How 19 Years at TP Shaped Neil Burns’ Leadership Journey Neil Burns is an Apprenticeship Specialist with 19 years of experience a

Teaser

Read more
Career Story: Finding a Creative Career in Kitchen Design

Teaser

General

Content Type

Blogs

Publish date

04/07/2026

Summary

After completing her A-Levels in Product Design, Business and Media, she knew she was interested in design and interiors but wasn’t sure how to break into that kind of career.She spent three

Teaser

Read more
Career Story: From Retail to Kitchen Sales Designer

Teaser

Branch, Store & Showrooms

Content Type

Blogs

Publish date

04/07/2026

Summary

After studying floristry at college, she knew she had a creative streak and enjoyed hands-on work. Her career began in retail with BHS before moving into an aerospace factory role shipping e

Teaser

Read more
lydiay
Empowering careers: Lydia's journey to Supply Chain Management

Teaser

Branch, Store & Showrooms

Content Type

Blogs

Publish date

02/23/2024

Summary

Within the Travis Perkins Group, we have a culture of promoting continuous learning and development. We value our people, and we want them to have the best opportunities available to ensure they are f

Teaser

Read more
Megan in a branch - Management Apprenticeship
What The Fast Track Management Apprenticeship Means to Megan

Teaser

Apprenticeships

Content Type

Blogs

Publish date

02/23/2024

Summary

Embarking on a journey of professional growth and skill development, Megan shares her reflections on what the Fast Track Management Apprenticeship means to her.  As a participant in this tran

Teaser

Megan undertook a Fast-Track Management Apprenticeship at BSS Derby and has now been with the company for around 2 years.

Read more
image of Ian, Class 2 HGV Driver
How Ian improved his career as a Class 2 HGV driver within the Travis Perkins Group

Teaser

Drivers

Content Type

Blogs

Publish date

02/23/2024

Summary

The Travis Perkins Group has been certified as one of Britain’s Top Employers for twelve years. We pride ourselves in selecting the greatest candidates and creating both a fun and safe space to work

Teaser

Read more
Toolstation employee at branch desk with a computer and shelves in background
How Toolstation empowers retail colleagues’ development through Apprenticeships

Teaser

Branch, Store & Showrooms

Content Type

Blogs

Publish date

01/31/2024

Summary

At Toolstation, we're not just about giving you top-notch tools and supplies. Our commitment extends to our colleagues and supporting them in growing and developing their careers.  We're excited

Teaser

Read more

Quick Links