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  • Service Manager & Service Improvement Lead

  • Business: Travis Perkins PLC
  • Sector: IT & Digital
  • Location: Northampton, Northamptonshire
  • Salary: £competitive plus benefits
  • Hours of work: Monday to Friday
  • Position type: Permanent
  • Job type: Full Time
  • Date posted: 07-Jun-2021
  • Job reference: 32574

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Job Description

We have an opportunity to join our Client Services department as a Service Manager & Service Improvement Lead.  You will manage and be responsible for the operational and financial success of the services delivered to your nominated businesses, and lead service improvement across the service desk. 

What you’ll do

As the Service Manager & Improvement Lead you will manage all day to day relationships with key stakeholders, build strong and productive working relationships, fully understand customers business and technical environments and be proactive in the delivery of services through GTS & Partners. You will work with the internal service teams and project teams to monitor trends, problem areas, and operations challenges in order to product, agree and implement a continuous service improvement plan. 

Other responsibilities would be
- Responsible for the full ownership of the service desk roadmap. 
- Responsible for ensuring key stakeholders are aware of processes and governance within GTS. 
- Attending service and operational review meetings. 
- Reporting on key performance indicators 
- Managing a direct report. 

Is this you?

You will be someone that has a qualification in ITSM and industry standards. Due to the nature of the role and the breadth of stakeholders you will be a strong communicator and can build effective working relationships from Senior management to director. You will have a continuous improvement background that has capability of reporting and is analytical. It is important that you understand Service Management and Service desk, along with commercial awareness. 

What’s in it for you?

We are one of the largest employers of IT professionals in the area. We're Agile, we're Lean, we've gone Google and are working with the best of breed software/applications as well as building bespoke innovative solutions utilising real time streaming and microservices to support our £6.9 billion company. We have grand plans to increase the size of our business further and are forward thinking enough to recognise that investment in IT will give us the leading edge on our competitors. We've restructured, we've adopted new methodologies, and we've brought in award winning IT professionals to take us through this transformation.

Our strong family values and 'cornerstones' lie at the heart of the success of our journey. If, like us, you put customers at heart of everything you do, you can expect to be rewarded with a full package of benefits on top of a salary that grows with you as you grow in our business.

You’ll be supported by some fantastic training and development and have the opportunity to learn, grow and develop across the Travis Perkins Group. 

We’ll also equip you with a benefits package that grows as you grow with the company:
- Competitive bonus
- Save-as-you-earn scheme
- Buy-as-you-earn scheme
- Contributory pension scheme
- Colleague discount across a variety of Group businesses including; 20% off at Wickes plus special discounts across our Trade Merchanting businesses.

A bit about us

As the largest distributor of building materials in the UK, Travis Perkins has been helping to build Britain for over 200 years.
With over 26 businesses, 28,000 colleagues and more than 2,000 branches, stores and sites around the UK we believe we have the best people and the best place to work. Everyone works hard together to deliver results, but most importantly, have some fun along the way!





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