Store Support Advisor
Watford, Hertfordshire
This vacancy has now expired. Please see similar roles below...
- Responsible for maintaining the Let’s do it right forum, working with the wider support centre to ensure store queries are resolved within SLAs.
- Prioritise issues in order of risk, due to volumes of issues that are raised on a weekly basis and manage upwards, escalating issues with department Heads as appropriate
- Responsible for ensuring responses to queries are accurate, concise and clear.
- Analyse issues and trends and seek a permanent resolution to prevent other stores being impacted.
- Continuously improve the process of the forum and managing store queries to make it as effective as possible.
- Proactively contact stores for feedback, collating and making recommendations.
- Support the Store Support Manager to with the communication of operational messages
- Review all messages that go to stores (News@10, Weekly News, Showroom News and any other Urgent Messages)
- Have a strong understanding of Wickes retail systems
- Be fantastic at prioritising and managing your time and workload#
- Have good pc skills, ideally with experience of Google
- Be able to influence and communicate well at all levels
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Building better communities
Our businesses span the trade, home improvement and DIY markets and our aim is to offer the best for our employees, customers, suppliers and the communities around us which helps bring our strategy to life.
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