Warehouse Manager
A busy and fast-paced business with great benefits, opportunities for career progression and a friendly, hard-working team. Join BSS as Warehouse Manager and take overall responsibility for the safe, efficient and well-organised running of our Glasgow warehouse, transport and delivery operation.
The Role
As Warehouse Manager, you'll have overall responsibility for the day-to-day operation of our busy Glasgow warehouse, ensuring we maintain the high standards of safety, service, accuracy and efficiency our customers expect.
You'll lead and support the warehouse team, working closely with the Warehouse Supervisor, Sales Team and Drivers to ensure customer orders are picked, checked, loaded and dispatched accurately and on time.
You'll also take responsibility for transport compliance and administration within the branch, ensuring relevant processes, records and documentation are maintained and that our delivery operation operates safely and compliantly.
The role will involve overseeing the wider operation and coordinating people, processes and priorities, but you'll also need to be comfortable getting hands-on when required. Whether that's supporting the team during a busy period, helping resolve an operational issue or stepping in to ensure customer commitments are met, you'll lead by example and understand the importance of being visible and involved in the operation.
You'll also head up health and safety for the branch, working with colleagues to maintain high standards, identify risks, investigate incidents and near misses, and ensure agreed processes and controls are consistently followed.
Key Responsibilities
Take overall responsibility for the day-to-day running of the warehouse and delivery operation, ensuring it operates safely, efficiently and in line with company standards.
Lead, manage and develop the warehouse team, providing clear direction, support and accountability.
Work closely with the Warehouse Supervisor to coordinate workloads, order control and logistics planning across the warehouse and delivery operation.
Ensure customer orders are picked, checked, prepared and dispatched accurately and on time.
Oversee order control, ensuring outstanding, priority and problem orders are identified, monitored and resolved promptly.
Work closely with the Sales Team to clarify order requirements, manage expectations and resolve operational issues.
Coordinate with drivers and the delivery team to ensure vehicles are loaded correctly, paperwork is accurate and deliveries are dispatched safely and on schedule.
Oversee the receipt, checking and storage of incoming goods and maintain effective stock control and warehouse organisation.
Take responsibility for transport compliance and administration within the branch, ensuring relevant records, checks, documentation and processes are completed accurately and on time.
Support the Warehouse Supervisor with logistics planning, including delivery priorities, vehicle utilisation, workload planning and resolving operational issues.
Investigate and resolve issues relating to missing, damaged or incorrect products, escalating significant issues where appropriate.
Maintain high standards of housekeeping, stock accuracy and warehouse organisation.
Take overall responsibility for health and safety within the branch, promoting a positive safety culture and ensuring safe working practices are followed.
Ensure hazards, near misses and incidents are reported, investigated and followed up appropriately.
Carry out relevant safety checks, inspections and audits and ensure actions are completed within agreed timescales.
Identify operational risks and implement practical measures to improve safety and efficiency.
Support the training, development and performance management of warehouse colleagues.
Lead by example and be prepared to work hands-on within the warehouse when operational requirements demand it.
Identify opportunities to improve warehouse processes, order accuracy, stock control and delivery efficiency.
Maintain accurate records and ensure relevant warehouse, transport and compliance systems are kept up to date.
Work collaboratively with the wider branch management team to deliver excellent customer service and branch performance.
What We're Looking For
We're looking for an organised, practical and confident leader who enjoys working in a busy operational environment and can take ownership of a warehouse and delivery operation.
The ideal candidate will have:
Previous management or supervisory experience within a warehouse, distribution, logistics or transport environment.
Experience of managing a warehouse team and taking responsibility for the performance and day-to-day operation of a warehouse.
Strong experience of warehouse operations, order control and logistics planning.
Experience coordinating deliveries, drivers or transport operations.
A good understanding of transport compliance, administration and operational record keeping.
A strong understanding of warehouse processes, goods-in, picking, dispatch and stock control.
A strong understanding of health and safety requirements and experience of promoting and maintaining high safety standards.
Experience investigating or managing workplace incidents, near misses and safety issues would be advantageous.
Strong organisational skills and the ability to manage multiple priorities in a fast-paced environment.
Excellent communication skills and the ability to build effective relationships with warehouse colleagues, drivers, Sales and the wider branch team.
Strong problem-solving skills and the confidence to make practical decisions when issues arise.
Good attention to detail, particularly when dealing with customer orders, stock, transport documentation and compliance.
The ability to remain calm and effective when priorities change.
Good general IT skills and the ability to learn new systems quickly.
A willingness to be hands-on and get involved when the operation requires it.
Experience within builders' merchants, plumbing and heating, industrial distribution, wholesale or a similar environment would be advantageous. Experience with ERP, warehouse management, transport or order control systems would also be beneficial, although full training will be provided on BSS systems and processes.
The Ideal Candidate
The successful candidate will be someone who can step back and manage the overall operation while knowing when to step in and get involved.
You'll be confident managing people, setting standards and holding colleagues accountable, while also being approachable and willing to support the team when things get busy.
You'll be comfortable balancing competing priorities across the warehouse, transport and Sales teams and will understand the importance of clear communication and effective planning.
You'll have a customer-first mindset and recognise that a well-run warehouse and delivery operation is fundamental to delivering the service our customers expect.
Most importantly, you'll take ownership of the operation and lead by example, understanding that safety, compliance, accuracy, efficiency and teamwork are essential to a successful branch.
About Us
BSS Industrial is one of the UK's leading distributors of heating, pipeline, process and mechanical services equipment, supplying customers across the Building Services and Industrial sectors.
Established over 110 years ago, BSS became part of the Travis Perkins Group in 2010. Today, we have more than 60 BSS branches across the UK, supported by a National Distribution Centre at Lutterworth and a National Tube Distribution Centre in Coventry.
We have a wealth of experience across our business, from technical support and customer care to product engineering and design, alongside our market-leading own brand, BOSS.
At BSS, our people are at the heart of what we do. We work hard, support each other and take pride in delivering an excellent service to our customers. As part of the wider Travis Perkins Group, there are also plenty of opportunities to develop your skills and progress your career within a large and growing organisation.
What We Offer
In return for your hard work and commitment, you'll have the opportunity to develop your career within a supportive team and a well-established business.
You'll also have access to a range of benefits, which may include:
Competitive salary.
Annual colleague bonus.
Contributory pension.
Life assurance.
Sharesave scheme.
Colleague discounts across the Travis Perkins Group, including Toolstation.
Access to a wide range of online discounts covering everything from travel and airport parking to restaurants, cinemas and days out.
Opportunities for career development and progression across the wider Travis Perkins Group.
We're driving to become a truly inclusive employer. We want everyone to be at their best, and it's our ambition that everyone within our Group feels safe, welcome and confident to be their authentic selves.
You be you, it makes us, us.
