Server & Storage Support Team Leader

Server & Storage Support Team Leader

£excellent + benefits

Northampton

Are you looking for your next challenge and want to be part of a team that is hard working and driven to make a difference to our business! 

What will you do? 

As the Server & Storage Support Team Leader within the Platform Services team you will primarily take the responsibility of running a team of multi-skilled Technical Support Analysts. Calling on your technical knowledge and experience of server infrastructure and server operating systems you will lead and manage the team to continue to provide 24/7 2nd and 3rd line support for storage, compute and shared services to our businesses and other IT functions.

Working with the Infrastructure Platform Services Manager you will set and implement policies, procedures and improvement initiatives within the team.

Some accountabilities of the role: 

• To work with the project delivery teams to contribute to non functional requirements, operation acceptance testing and the successfully transition new services into support function

• Liaising with and managing third party suppliers and service providers, including strong participation in service review meetings

• Managing incidents, including coordination of internal resources, coordination of any third party suppliers and post-incident reviews (including follow up recommendations and actions).

• Identify and drive service improvements 

• Release software and services in coordination with the change management team

• Work with the commercial teams to ensure the software and hardware support contracts are renewed correctly and we are efficient with our licence consumption

What’s in it for you?

We are one of the largest employers of IT professionals in the area. We're Agile, we're Lean, we've gone Google and are working with the best of breed software/applications as well as building bespoke innovative solutions utilising real time streaming and microservices to support our £6.9 billion company. We have grand plans to increase the size of our business further and are forward thinking enough to recognise that investment in IT will give us the leading edge on our competitors. We've restructured, we've adopted new methodologies, and we've brought in award winning IT professionals to take us through this transformation.

Our strong family values and 'cornerstones' lie at the heart of the success of our journey. If, like us, you put customers at heart of everything you do, you can expect to be rewarded with a full package of benefits on top of a salary that grows with you as you grow in our business.

You’ll be supported by some fantastic training and development and have the opportunity to learn, grow and develop across the Travis Perkins Group. 

We’ll also equip you with a benefits package that grows as you grow with the company:

• Competitive bonus

• Save-as-you-earn scheme

• Buy-as-you-earn scheme

• Contributory pension scheme

• Colleague discount across a variety of Group businesses

A bit about us

As the largest distributor of building materials in the UK, Travis Perkins has been helping to build Britain for over 200 years.

With over 5 businesses, 16,000 colleagues and more than 1,200 branches, stores and sites around the UK we believe we have the best people and the best place to work. Everyone works hard together to deliver results, but most importantly, have some fun along the way!