Sales Coordinator

Our sales colleagues are an integral part of our business and are responsible for maintaining our success and reputation for treating every customer with care. We give our best, to be the best.

CCF is a leading distributor of insulation, drywall and ceiling products to the UK construction industry. We've built a strong reputation for delivering products and project solutions since 1978. Our nationwide-network of over 35 branches and dedicated colleagues are ready to support National, Regional and Local campaigns by offering value and outcome focused solutions - with a huge range of materials held in stock and colleagues with expert product, project, technical and local knowledge.

Our Branch Sales Coordinators are responsible for: 

• To understand your customer base and liaise regularly with the external account manager regarding customer requirements

• Proactively utilise the CRM and Sales Hub systems to make outbound calls to identify, capture and bring in leads for the branch.

• To manage enquiries from initial contact to invoice to customer by identifying the products or materials required by the customer, offering alternatives if necessary to profitably maximise the sale of goods

• To exceed personal sales targets through maintaining control of discount/margin on existing customer ledger and driving new customers

• Negotiating and building relationships with key suppliers and their representatives

• To provide a focal point for customer queries, dealing politely and efficiently with all requests for information

• To maintain knowledge of products and materials, their qualities and uses, sizes and quantities in which they are sold, remaining aware of price movements as a result of price increase, scarcity of stock and special offers

• To participate and drive your development through training and learning from others

• To ensure all cash and credit sales procedures and documentation are completed correctly without error, maintaining a day book, actioning all enquiries/orders taken

• To ensure all documentation is correct, and records maintained in line with Company policy, paying particular regard to Company credit procedures

• To assist in stock taking as and when required

• Safety is a priority and you’ll make sure that standards never slip

For this role we are open to discussing the possibility of reduced hours, flexible start and finish times, compressed hours, part-time or job sharing. Please talk to us at the interview about the flexibility you need. We can’t promise to give you exactly what you want, but we do promise not to judge you for asking.

What’s in it for me?

• A competitive basic salary dependent upon experience, with annual salary reviews recognising and rewarding committed colleagues and bonus earning potential (bonus is up to £1,500, annually)

• Sociable working hours. We operate Monday to Friday with no overnight stays, nights or late evenings

• 22 days of holiday per annum + Bank Holidays

• We’ll ensure full product and process training for all colleagues

• myMoney - pension scheme with varying matched contributions based on length of service, Life Assurance, ShareScheme, etc.

• myColleagueDiscount - savings across TP Group including tool hire, ToolStation and more

• myHealth - Aviva DigiCare, Employee Assistance Programme, Cycle to Work, access to our online Wellbeing Centre plus more

• myLife - myCar options (NovaLease/MotivaDirect), legal services and enhanced maternity pay for colleagues with 1 year service : 26 weeks at 100% average earnings

• myCareer - Ongoing development and progression opportunities including award winning apprenticeships

• PLUS a huge array of everyday savings via our employee discount programme and family friendly HR policies

Am I right for the job?

This is a key customer facing role, so you will need to be enthusiastic and have excellent communication skills both written and verbal, along with:

• Ability to identify, understand and respond to customer needs

• Desire to progress and improve skills and abilities

• Ability to work on your own initiative

• Excellent customer service skills

• Ability to work as a member of a team

• Sound product knowledge would be desirable, but not essential

• Good organisational skills, with the ability to plan and prioritise

• IT experience and good numerical skills

No previous experience? No problem! We also offer a 12 month apprenticeship programme to provide you with the skills and tools to become a customer sales expert, supporting you to reach your potential. What we are looking for is someone with a friendly and flexible personality who is happy to communicate with customers via telephone, email and face to face. All other skills for the job we will provide with training and development programmes.

We’re driving to become a truly inclusive employer. We want everyone to be at their best and it’s our ambition that everyone within our Group feels safe, welcome and confident to be their authentic selves. 

You be you, it makes us, us.