Apprenticeship Programmes

TP Group Hire Controller

• Sales techniques and the importance of promoting additional products/services

• Effective customer service and communication skills

• Product knowledge and servicing

• Hire processes and requirements

• Transport

• Business mission and culture 

• Hire industry 

Trade Supplier

• Sales techniques and the importance of promoting additional products/services

• Effective customer service and communication skills 

• Product knowledge

• Business mission and culture 

• The industry and market 

TP Multi-skilled Merchanting

• Operations and supply chain

• Warehouse systems / technology

• Health, safety and security

• Driving and operating techniques

• Regulations and legislation

• Customer service

• How to Operate equipment 

Supply Chain / Warehouse Operative

• Operations and supply chain

• Warehouse systems / technology

• Health, safety and security

• Driving and operating techniques

• Regulations and legislation

• Customer service

• Operate equipment 

Business Administrator

• Communication including coaching and presentation skills

• Understanding financial terminology

• Problem solving skills

• Project management skills

• Stakeholder management

• External factors affecting the business

• Record and document production

• Your role within the business

• Legislation and policies

• Process review and improvement

Fitted Furniture Design Technician

• Design principles: how to plan, create, and present fitted furniture designs using technical drawings or CAD software

• Practical skills: measuring spaces, producing accurate layouts, and preparing costings and quotations for projects

• Customer communication and sales techniques: developing strong interpersonal and sales skills to engage clients, present design solutions, and secure orders

Customer Service Specialist 

• Communication and interpersonal skills to build strong customer relationships

• Identify customer needs and provide tailored solutions that drive sales and loyalty

• Maximise sales opportunities through effective questioning and product knowledge

• Strategies to exceed customer expectations and enhance brand reputation

• Confidence to take ownership of customer interactions and influence positive outcomes

Sales Executive

• Sales fundamentals

• Sales planning and preparation

• Customer needs analysis and experience management

• Collaboration and teamwork

• Negotiation and closing techniques

• Product portfolio knowledge and presentation

• Gathering intelligence and competitor awareness

• Ethics, legalities, and professional practice

Buying & Merchandising

• The principles of buying & merchandising

• How to source, purchase & sell goods 

• Understand & drive commercial and financial performance metrics

• Supplier management

• Understand your market, customer & competitors

• Create commercial category propositions

• Manage stakeholders

• Negotiation techniques

• Coaching & Mentoring skills

• Effective communication  approaches

• Personal development planning

• Corporate ESG  responsibilities

Associate Project Manager with BPP Professional

• Understand the Project life cycle

• Contribute to drafting business cases

• Collaborate with Stakeholders

• Allocate project activities

• Work within agreed budgets

• Understand how their role supports the wider organisation 

H&S Apprenticeships with Degree

• Contribute to a positive Safety, Health and Environmental culture

• Provide advice on the practical implementation of H&S policies

• Support and assist the implementation of H&S inspections

• Research Safety, Health and Environmental Issues and best practices

• Assist or manage the investigations of accidents, incidents and near misses

• How to plan and have systems in place to manage change

Human Resource Support Apprenticeship

• A basic understanding of HR in your sector and any unique features

• To deliver excellent customer service on a range of HR queries

• Identify opportunities to improve HR performance and service

• Maintain required HR records

• Keep up to date with business changes and HR/legal/ policy change

• Adapt positively to changing work priorities

People Professional Apprenticeship

• To implement people strategies and equality objectives for business

• To address people issues within your area of work

• Maintaining up to date people policies

• Develop and maintain inclusive relationship with internal stakeholders

• Contribute to workforce design and succession planning

• Evaluate impact of people policies and procedures

Data Technician Apprenticeship

• Select data from a collection of already identified trusted sources

• Store, manage and share data securely in a compliant manner

• Combine data sets from multiple sources and present

• Use tools to apply basic statistical methods to identify trends and patterns

• Demonstrate the different ways of communicating meaning from data

• Understand legal and regulatory requirements surrounding the use of data

First Line Management Programme

• Building a high performance team

• Communication and implementing operational plans

• Managing change and continuous improvement

• Using technology to support the needs of the business

• Contributing to a project

• Using data to support the needs of the business

• Problem solving skills

• Stakeholder engagement and management

• External factors affecting the business

Manager Development Programme

• Business & Team performance project plans

• My leadership Journey CPD

• Effective operations

• Sales & merchandising

• Measuring performance

• People centred leadership

Leadership Development Programme

• Leadership and People Management

• Strategic and Operational Management

• Information and Data Management

• Relationship and Risk Management

• Sustainability